Refund & Cancellation Policy – ORAELIS

At ORAELIS, we value your satisfaction and aim to provide a smooth shopping experience. Please read our policy below regarding order cancellations, returns, and refunds.

1. Order Cancellations

Orders can be cancelled within 24 hours of purchase.
Once the order has been shipped, it cannot be cancelled.

2. Refund Eligibility

Refunds are applicable only for products that are:

• Damaged during shipping

• Defective upon arrival

• Incorrect items delivered

Refund requests must be submitted within 7 days of delivery.

3. Return Conditions

To qualify for a return:

• The product must be unused and unopened

• It must be in its original packaging and condition

Returns not meeting these criteria will not be accepted.

4. Non-Refundable Products

The following items are non-refundable:

• Used or opened products

• Items purchased on sale or during promotions

5. Refund Process

To request a refund:

• Contact our Customer Support Team with your order number and clear images of the product issue

• Once approved, refunds will be processed within 7–10 business days to your original payment method

6. Return Shipping

Return shipping costs are the customer’s responsibility unless the item is confirmed to be damaged, defective, or incorrect.